At Viral Asset, we carefully prepare each order according to the details provided by the customer. We want you to have a smooth and satisfying shopping experience.

For any issue with your order, please contact us at akshatbusinesss@gmail.com.

1. Personalized Products

Because the Personalized Rudraksh Bracelet Rakhi is made according to the customer's selected name and customization details, personalized products generally cannot be returned simply because the customer changes their mind or no longer wants the product.

Please carefully check the spelling, name, and other customization details before placing your order.

2. Incorrect or Defective Product

If you receive:

• 
  A damaged product
  
• 
  A defective product
  
• 
  The wrong product
  
• 
  A personalization that does not match the details submitted in your order
  

please contact us within 48 hours of delivery.

Please provide:

• 
  Order number
  
• 
  Clear photographs of the product
  
• 
  Photographs of the packaging
  
• 
  A photograph clearly showing the personalization
  
• 
  A short video where appropriate
  

After reviewing the issue, Viral Asset may provide a replacement, refund, or another appropriate resolution, subject to verification.

3. Customer-Submitted Personalization Errors

If the customer enters an incorrect name, spelling, or customization information and the product is produced according to the information submitted, the product may not be eligible for a return or refund.

If you notice an error shortly after placing your order, contact us immediately at akshatbusinesss@gmail.com. We will try to assist if production has not yet started.

4. Used or Damaged Products

Returns may not be accepted where the product has been:

• 
  Worn or used
  
• 
  Damaged after delivery
  
• 
  Modified or altered
  
• 
  Mishandled
  
• 
  Returned without required components or packaging
  

5. Refunds

Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment method available for the transaction.

The time taken for the refund to reach your account may depend on your bank or payment provider.

6. Contact

Viral Asset

Email: akshatbusinesss@gmail.com

At Viral Asset, we respect your privacy and take reasonable steps to protect your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit or purchase from our website.

1. Information We Collect

We may collect information such as:

• 
  Name
  
• 
  Email address
  
• 
  Phone number
  
• 
  Billing address
  
• 
  Shipping address
  
• 
  Personalization details submitted for your order
  
• 
  Order information
  
• 
  Payment-related information
  
• 
  Device and browser information
  
• 
  IP address
  
• 
  Website usage information
  

2. How We Use Your Information

We may use your information to:

• 
  Process and personalize your order
  
• 
  Process payments
  
• 
  Arrange shipping and delivery
  
• 
  Contact you regarding your order
  
• 
  Provide customer support
  
• 
  Prevent fraud and unauthorized transactions
  
• 
  Improve our website and services
  
• 
  Send promotional communications where legally permitted
  

3. Personalization Information

Any name or other information you provide for personalization is used to fulfill your order.

We may share necessary order information with service providers involved in production, personalization, packaging, payment processing, and delivery where required to complete your order.

4. Payment Information

Payments may be processed through third-party payment providers.

Viral Asset does not intentionally store complete payment card or banking information on its own servers where payment processing is handled by third-party providers.

5. Cookies

Our website may use cookies and similar technologies to:

• 
  Maintain website functionality
  
• 
  Remember preferences
  
• 
  Analyze website traffic
  
• 
  Improve user experience
  
• 
  Support advertising and marketing activities
  

6. Third-Party Services

We may use third-party providers for:

• 
  Payment processing
  
• 
  Product personalization
  
• 
  Shipping and delivery
  
• 
  Website hosting
  
• 
  Analytics
  
• 
  Advertising
  
• 
  Customer support
  
• 
  Fraud prevention
  

These providers may process information according to their own policies and applicable laws.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

For privacy-related requests:

Email: akshatbusinesss@gmail.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

Viral Asset

Email: akshatbusinesss@gmail.com

Welcome to Viral Asset.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Website Use

You agree to use our website only for lawful purposes.

You must not:

• 
  Attempt unauthorized access
  
• 
  Interfere with website functionality
  
• 
  Use the website for fraudulent activities
  
• 
  Copy or misuse our content
  
• 
  Engage in activities that may harm our website, business, or customers
  

2. Personalized Products

Our Personalized Rudraksh Bracelet Rakhi is produced according to the customization information submitted by the customer.

Customers are responsible for ensuring that:

• 
  The name is spelled correctly
  
• 
  The required customization information is accurate
  
• 
  The submitted information is appropriate for personalization
  

Once an order enters production, changes may not be possible.

3. Product Appearance

Because some products may contain natural Rudraksha beads and other materials, slight variations in:

• 
  Shape
  
• 
  Size
  
• 
  Texture
  
• 
  Color
  
• 
  Pattern
  

may occur.

These natural variations do not necessarily indicate a defect.

Product images may also appear slightly different depending on lighting, photography, and the customer's device or screen.

4. Orders

When placing an order, you agree to provide accurate and complete information.

Viral Asset may cancel or refuse an order where reasonably necessary, including circumstances involving:

• 
  Suspected fraud
  
• 
  Incorrect pricing
  
• 
  Inventory issues
  
• 
  Technical errors
  
• 
  Incorrect customer information
  
• 
  Circumstances preventing fulfillment
  

If a paid order is cancelled by us, any eligible payment will be refunded through the applicable payment method.

5. Pricing

Prices displayed on our website may change without prior notice.

The applicable price at the time of purchase will generally apply to your order.

6. Shipping

We will make reasonable efforts to dispatch orders within the estimated processing period.

Delivery estimates are not guaranteed and may be affected by:

• 
  Courier delays
  
• 
  Weather
  
• 
  Holidays
  
• 
  Incorrect addresses
  
• 
  Transportation issues
  
• 
  Other circumstances outside our reasonable control
  

Customers are responsible for providing accurate delivery information.

7. Gift Packaging & Add-Ons

Gift packaging, chocolates, and other optional add-ons are additional products or services unless explicitly stated otherwise.

Availability may vary depending on stock.

8. Intellectual Property

All content on the Viral Asset website, including photographs, graphics, logos, product descriptions, text, designs, and videos, is owned by or licensed to Viral Asset unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without written permission.

9. Product & Spiritual Disclaimer

The Rudraksh bracelet is sold as a traditional, cultural, spiritual, and symbolic product.

Any references to spirituality, positivity, protection, energy, or traditional beliefs are for symbolic or spiritual purposes only.

Viral Asset does not guarantee any particular health, medical, financial, emotional, or other outcome from using the product.

The product is not intended to diagnose, treat, cure, or prevent any medical condition.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Viral Asset will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.

11. Changes to These Terms

Viral Asset may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised date.

12. Contact

Viral Asset

Email: akshatbusinesss@gmail.com