At Viral Asset, we want our customers to have a positive shopping experience. If you receive an incorrect, damaged, defective, or significantly different product, please contact us at akshatbusinesss@gmail.com so we can review the issue.

1. Return Requests

Return requests should generally be submitted within 7 days of delivery.

To request a return, please provide:

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  Order number
  
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  Customer name and contact details
  
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  Clear photographs of the product
  
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  Photographs of the packaging
  
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  A video demonstrating the issue, where applicable
  

2. Damaged or Defective Products

If your RC Star Fighter Plane arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery.

After reviewing the evidence, Viral Asset may provide an appropriate resolution, which may include:

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  Replacement
  
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  Repair where applicable
  
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  Refund
  
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  Another mutually appropriate solution
  

3. Incorrect Product

If you receive a product different from the one you ordered, please contact us as soon as possible. We will review the order and assist with an appropriate resolution.

4. Products Not Eligible for Return

A return may not be accepted if the product:

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  Has been damaged through misuse or an accident.
  
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  Has been modified or repaired by the customer or a third party.
  
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  Shows excessive wear after use.
  
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  Is missing essential parts or accessories due to customer handling.
  
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  Is returned without the required packaging where the packaging is necessary for safe return.
  
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  Has been damaged through improper operation contrary to the supplied instructions.
  

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed using the original payment method or another appropriate method available for the transaction.

The time taken for the refund to appear may depend on your bank or payment provider.

6. Return Shipping

If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by Viral Asset, we will provide appropriate assistance regarding return shipping.

For other approved returns, return shipping costs may be the customer's responsibility.

7. Contact

Viral Asset

Email: akshatbusinesss@gmail.com

At Viral Asset, we respect your privacy and take reasonable steps to protect the personal information you provide to us.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information including:

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  Name
  
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  Email address
  
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  Phone number
  
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  Billing address
  
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  Shipping address
  
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  Order information
  
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  Payment-related information
  
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  IP address
  
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  Browser and device information
  
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  Website usage information
  

2. How We Use Your Information

We may use your information to:

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  Process and fulfill orders.
  
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  Arrange shipping and delivery.
  
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  Provide customer support.
  
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  Send order confirmations and updates.
  
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  Process payments.
  
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  Prevent fraud and unauthorized transactions.
  
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  Improve our website and services.
  
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  Analyze website performance.
  
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  Send marketing communications where legally permitted.
  

3. Payment Information

Payments may be processed through third-party payment providers.

Where third-party payment processing is used, Viral Asset does not intentionally store complete card or banking information on its own servers.

Payment providers may process your information according to their own privacy policies.

4. Cookies

Our website may use cookies and similar technologies to:

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  Maintain website functionality.
  
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  Remember preferences.
  
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  Understand website traffic.
  
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  Improve user experience.
  
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  Support analytics and advertising.
  

You can manage certain cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services for:

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  Payment processing
  
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  Shipping
  
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  Website hosting
  
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  Analytics
  
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  Advertising
  
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  Customer communication
  
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  Fraud prevention
  

These providers may process information according to their own policies and applicable laws.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Children's Privacy

Our products may be marketed as children's toys, but our website and purchasing process are intended for parents, guardians, and adult customers.

We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.

For privacy requests, contact:

akshatbusinesss@gmail.com

9. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact

Viral Asset

Email: akshatbusinesss@gmail.com

Welcome to Viral Asset. By accessing our website or purchasing our products, you agree to these Terms & Conditions.

1. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

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  Attempt unauthorized access to our website.
  
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  Interfere with website functionality.
  
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  Use the website for fraudulent activities.
  
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  Copy or misuse our website content.
  
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  Use our services in a way that may harm Viral Asset or other customers.
  

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and other information are accurate.

However, slight differences may occur due to photography, lighting, screen settings, manufacturing variations, or product batches.

3. RC Toy Safety

The Remote Control Star Fighter Plane is a toy intended for recreational use.

Customers should:

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  Follow the instructions supplied with the product.
  
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  Operate the aircraft in an appropriate open area.
  
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  Keep it away from roads, power lines, buildings, water, trees, and other hazards.
  
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  Keep the aircraft away from people and animals.
  
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  Follow applicable local rules regarding the use of flying toys.
  
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  Ensure that children are appropriately supervised by an adult where necessary.
  

The product should not be operated in a manner that creates a risk to people, property, or other aircraft.

4. Orders

When placing an order, you agree to provide accurate shipping and contact information.

Viral Asset may cancel or refuse an order in reasonable circumstances, including suspected fraud, inventory problems, technical errors, incorrect pricing, or circumstances that prevent us from fulfilling the order.

If a paid order is cancelled by us, any eligible amount will be refunded through the applicable payment method.

5. Pricing

Product prices displayed on our website may change without prior notice.

The price applicable at the time an order is successfully placed will generally apply to that order.

6. Shipping

We make reasonable efforts to dispatch orders within the estimated processing period displayed on our website.

Delivery dates are estimates and may be affected by courier delays, weather, holidays, incorrect addresses, transportation issues, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

7. Intellectual Property

All content on the Viral Asset website, including photographs, graphics, logos, text, product descriptions, videos, designs, and other materials, is owned by or licensed to Viral Asset unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without written permission.

8. Product Performance

The actual performance of an RC aircraft may vary depending on factors such as weather, wind, operating environment, battery condition, charging, surface conditions, user experience, and proper operation.

We do not guarantee a particular flight duration, range, speed, or performance unless specifically stated as a guaranteed specification.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Viral Asset will not be responsible for indirect or consequential losses resulting from the use of our website or products.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

10. Changes to These Terms

Viral Asset may update these Terms & Conditions periodically. Updated terms will be published on this page with a revised date.

11. Contact

Viral Asset

Email: akshatbusinesss@gmail.com